Inkwell Veterinary Emergency Clinic — SMS Terms and Conditions

Effective Date: November 2025

By opting in to receive SMS messages from Inkwell Veterinary Emergency Clinic (“Inkwell,” “we,” “us,” or “our”), you agree to the following Terms and Conditions (“Terms”).

1. SMS Messaging Service

By providing your phone number and opting in, you consent to receive SMS text messages from Inkwell Veterinary Emergency Clinic for purposes including, but not limited to:

  • Appointment confirmations, reminders, and schedule updates

  • Waitlist registration and patient triage communication

  • Medical care coordination and follow-up messages

  • Occasional service updates or emergency alerts regarding clinic hours or availability

Message and data rates may apply based on your mobile carrier’s terms.

We do not use SMS for unsolicited marketing messages or third-party advertising.

By providing your phone number, you consent to receive conversational messages from Inkwell Veterinary Emergency Clinic. Message frequency may vary, with an average of 1-2 messages per month. Message and data rates may apply. For more information about how we handle your data, please review our privacy policy at https://www.inkwell.vet/privacy.

To obtain help or assistance via SMS, reply HELP to any message you receive from us. To opt out, reply STOP at any time.

2. Message Frequency

You may receive multiple messages from us as part of your pet’s active case, ongoing communication, or care coordination.
Message frequency varies by the nature of your visit and your interaction with our team (typically up to 8 messages per month, though may be higher during active patient care).

Inkwell reserves the right to adjust the frequency of messages as needed.
Inkwell and participating carriers are not liable for delayed or undelivered messages.

3. Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier’s plan.
Please check with your carrier for details about your text messaging plan and charges.

4. Privacy Policy

Your information will be used solely for communication related to your pet’s care and clinic services.
We never sell or share your personal information with third parties for marketing purposes.

For details, please review our full Privacy Policy & Text Messaging Terms at
👉 https://www.inkwell.vet/privacy

5. Cancellation / Opt-Out Instructions

You can opt out of receiving text messages at any time by replying STOP to any Inkwell message.
After opting out, you will receive one final message confirming that your request has been processed.
If you wish to rejoin later, you can text START to re-opt in.

6. Help / Customer Support

For assistance, reply HELP to any message or contact us directly:
📧 hello@inkwell.vet
📞 970-851-8751

Our team is available during business hours:
Wednesday & Thursday: 12 p.m. – 9 p.m.
Friday – Monday: 10 a.m. – 9 p.m.
(Closed Tuesdays)

7. Liability

Inkwell Veterinary Emergency Clinic and its service providers are not responsible for:

  • Any charges incurred from your carrier related to SMS usage

  • Delays, delivery errors, or undelivered messages

  • Circumstances beyond our control, including carrier outages or technical errors

8. Updates to These Terms

We may update these Terms periodically to reflect changes in carrier requirements, technology, or applicable law.
The most current version will always be posted at:
👉 https://www.inkwell.vet/privacy