Privacy Policy & Text Messaging Terms

Last updated: 11/2025
Inkwell Veterinary Emergency Clinic (“Inkwell,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This page explains how we collect, use, and protect your information—especially when you choose to receive text messages from us.

1. Information We Collect

When you contact us, join our waitlist, or request updates, we may collect:

  • Your name and contact details (phone number, email address, etc.)

  • Your pet’s name and basic medical information relevant to your visit

  • Messages or forms you send through our website, phone, or texting platforms

We collect this information only to help us communicate effectively about your pet’s care and our services.

2. How We Use Your Information

We use your information to:

  • Contact you about your pet’s visit, test results, or follow-up care

  • Confirm, modify, or remind you of appointments

  • Share updates about clinic hours, emergency availability, or closures

  • Send occasional service or promotional messages (if you have opted in)

We never sell or share your personal information with third parties for marketing purposes.

We are committed to protecting your personal information and preventing unauthorized sharing of user data. To ensure the security and confidentiality of your data, we have implemented the following measures:

  • Access Controls: Only authorized personnel have access to user data, and access is granted strictly on a need-to-know basis.

  • Technical Safeguards: We use secure servers, encryption, and other industry-standard security technologies to protect your data from unauthorized access or disclosure.

  • Organizational Policies: Our staff are trained on data protection and are required to follow strict confidentiality agreements and internal protocols.

  • Monitoring and Auditing: We regularly monitor and audit our systems to detect and prevent unauthorized access or sharing of data.

  • No External Transfers: Your data will not be transferred to external organizations.

We continuously review and update our security practices to ensure your information remains protected.

3. Text Messaging Terms

By providing your mobile number and opting in, you consent to receive text messages from Inkwell Veterinary Emergency Clinic.

  • Message frequency varies based on your activity and care needs.

  • Standard message and data rates may apply.

  • You can opt out at any time by replying STOP.

  • For help, reply HELP or contact us at hello@inkwell.vet or 970-851-8751.

  • Consent to receive text messages is not a condition of receiving veterinary care.

4. Data Security

We take reasonable steps to protect your information from unauthorized access, alteration, or disclosure. Access to client information is limited to authorized Inkwell staff and systems required for clinic operations.

5. Your Choices

You may:

  • Opt out of text messages by replying STOP

  • Request to review, update, or delete your personal information by contacting us at hello@inkwell.vet

  • Update your contact preferences at any time

6. Changes to This Policy

We may update this policy periodically. The most current version will always be available at www.inkwell.vet/privacy.

7. Contact Us

Inkwell Veterinary Emergency Clinic
2261 E Drake Rd, Suite 120
Fort Collins, CO 80525
📞 970-851-8751
📧 hello@inkwell.vet

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Inkwell Veterinary Emergency Clinic will be collecting opt-in verbally from their customers. Customers can opt in to receive messages either in person at the clinic or over a phone call when contacting the clinic. When a customer is registered for the first time, staff will request the customer's phone number and ask if the customer would like to opt in to SMS-based communications. Staff will read the following script: "By opting in, consent is given to receive messages from Inkwell Veterinary Emergency Clinic. The types of messages that will be sent include conversational messages, such as responses to questions and intake forms related to veterinary services. Message and data rates may apply. Message frequency may vary, with an average of 1-2 messages per month. Text HELP for support or more information and STOP to unsubscribe at any time. For more information, visit our privacy policy at https://www.inkwell.vet/privacy and terms and conditions at https://www.inkwell.vet/terms-conditions."

We are committed to protecting your privacy. Mobile information, including phone numbers and SMS registration data, will not be shared with third parties for marketing or promotional purposes. Your data will not be transferred to external organizations. If you have questions or concerns regarding your information or SMS messages, please contact the message sender directly using the contact details provided in the message or on our website.